Return & Refund Policy

Last Updated: 29 October 2025

Thank you for choosing ThreeTree Biotech Solutions. We take great care to ensure every product and consultation meets the highest standards of quality and safety. Please review our policy carefully before completing your purchase.

1. General Policy

All sales made through ThreeTree Biotech Solutions are final. Due to the personal nature of wellness and Ayurvedic supplements, as well as the digital format of consultation services, we are unable to accept returns or issue refunds once an order has been processed.

This policy helps maintain strict product integrity, safety, and compliance with U.S. and Canadian health regulations.

2. Limited Replacement Eligibility

We do not offer refunds. However, a replacement order may be issued under the following limited circumstances:

You received a damaged product upon delivery.
You received an incorrect product due to a fulfillment error.

To qualify for a replacement:

Contact our support team at support@threetreebiotech.com within 3 business days of receiving your order.
Provide your order number, PayPal transaction ID, and a clear unboxing video showing the package being opened for the first time.
Include photos clearly showing the issue with the product and packaging.

Claims submitted without an unboxing video or with missing details will not be eligible for review.

Note: Once verified, we will ship a replacement product at no additional cost. Refunds will not be issued — replacements are the only resolution method.

3. Non-Refundable Items

Opened, used, or tampered supplements
Digital or online consultation services (once scheduled or completed)
Discounted, promotional, or bundled offers
Shipping and handling charges
Orders placed in error by the customer

4. Payment & Refund Method

As per our policy, no monetary refunds are issued. In rare cases where management approves a refund exception, it will be processed via PayPal to the original payment method only.

Processing time may vary depending on PayPal and your financial institution. All transaction or service fees are non-refundable.

5. Order Cancellations

Once payment is processed and the order is confirmed, cancellations cannot be accepted. Consultation appointments may be rescheduled with at least 24 hours’ notice before the scheduled time; otherwise, the session will be considered completed.

6. Damaged Shipments

If your package arrives visibly damaged, please record a video while opening the package to document the condition. If damage is confirmed, a replacement order will be shipped after verification. Claims without an unboxing video will not be eligible for review.

7. Contact Information

If you believe your order qualifies for review under this limited replacement policy, please contact our support team within 3 business days of delivery:

Email: support@threetreebiotech.com
Phone: 1-855-770-8733 (Toll-Free)
Hours: Monday–Friday, 9 AM – 5 PM EST

8. Policy Updates

ThreeTree Biotech Solutions reserves the right to modify this policy at any time. Updates will appear on this page with the revised “Last Updated” date. All purchases made after that date will follow the updated policy.

9. Disclaimer

All information, products, and services provided by ThreeTree Biotech Solutions are for general wellness and educational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare provider before using any new supplement or wellness program.

Summary: All sales are final. Refunds are not provided under any circumstances. Damaged or incorrect items require an unboxing video and will receive replacement only.